Frequently Asked Questions

For any other queries not listed here, please get in touch via the contact page or my instagram @PatchouliSmoke

For now I post only to UK - this will change very soon so keep an eye :)

All items in the web shop are already made and ready to ship, however I am a 'one man band' when it comes to my art business, whilst also juggling a part time job & my toddler 🤪 Therefore please do allow 1 - 2 working days for your order to be packaged and dispatched, and it will then be sent using Royal Mail 24 hr service :)

Of course! When your order dispatches, an email will come through automatically including the tracking reference for you.

Message me! Either through the website on the contact page, or through my instagram @PatchouliSmoke. I'll need your order number or email address, and some photos if the issue is related to potential damage in transit or the item itself. I'll always work with you to resolve all issues :)